At Pearls Dubai, we try to deliver your orders as quickly as possible! Your order can be delivered in 5 days or in 15 working days. It depends on the destination country and the carrier you choose when ordering.
All of our products are shipped from Dubai. We offer a free delivery over 149€ or 179$ purchase.
Delivery costs depend on the country of destination and the carrier you select when ordering.
For UAE - Local carrier (5 to 7 working days): 22AED
For USA - DHL (5 to 7 working days): 24$
For France, Belgium, Luxembourg and Monaco - Mondial Relay (12 to 15 working days): 4.90 € - UPS (9 to 10 working days): 9.90€ - DHL (5 to 7 working days): 14.90€
For most countries in Europe : - UPS (9 to 10 working days): 9.90€ - DHL (5 to 7 working days): 14.90€
For the rest of countries in the world : - DHL (5 to 7 working days): from 24$ to 43$
For more details, we advise you to make your basket and go to the "Shipping" step in the ordering process.
As soon as your order leaves our warehouse, we send you an email confirming the shipment of your package with a tracking link to follow the delivery. If you already have your order tracking number, go to the carrier's website for real-time tracking : Mondial Relay, click here UPS, click here DHL, clickhere
For customers whose delivery to a relay point is possible (France, Belgium, Luxembourg and Monaco), we will deliver your order to the relay point closest to your home. You will receive an email with the information of the relay point in question.
All Pearls Dubai brand products are made, packaged in the United Arab Emirates and shipped from Dubai Airport.
In each product page, you have at your disposal a "Size guide" link to help you choose the right size for your abaya. This link is located above the choice of size or by clicking on the button at the bottom right of your screen present in each product page.
There are 2 ways to choose your size:
1- If you know your size perfectly (from head to toe) then refer to the "Your size" column of the size guide.
2- Otherwise, take your measurements directly on you by following the size guide then refer to the "Abaya length" column.
We invite you to scrupulously follow the care instructions : - Wash at 30°C - Wash the abaya upside down - Do not tumble dry A care label is sewn inside each abaya to help you keep your abaya as long as possible.
Exchanges & Refunds
You have 48 hours after receipt of your order to initiate a refund procedure and you have 14 days to return the products to us.
For reimbursement to be possible, 3 conditions must be met: 1- All accessories must be present. 2- The products must not be worn. 3- Do not wash the products before returning them.
To start a refund procedure, here are the steps:
1- Send an email to return [@] pearls-dubai.com (the return address will be communicated to you in our response email). 2- Return the items to us at the address indicated with the corresponding invoice. 3- The refund will be made quickly if the 3 conditions above are met.
Have you made a mistake in the size but your order is already on the way or have you already received it ? No problem !
You can return the products to us, provided they are accompanied by all accessories, unworn and unwashed products. The exchange will only take place in the same product and price category.
To start a size swap procedure, here are the steps: 1- Send an email to return [@] pearls-dubai.com (the return address will be communicated to you in our response email). 2- Return the items to us at the address indicated with the corresponding invoice. 3- Upon receipt, we will check the products and if the 3 conditions are met, we will send you a payment link for the shipping costs of your new product. 4- Once your payment received, your new order will be shipped in 5/7 working days.
You wish to exchange your product because the color, the fabric or the cut do not please you ? No problem ! The procedure will be exactly the same as for a size swap (see previous question).
If you wish to exchange your product for another more expensive product then the price difference will be added to the shipping costs to be paid.
Also note that shipping costs may be higher than when ordering if the new product is heavier.
If the product in exchange is less expensive then the price difference will be deducted from the shipping costs.
Oupss! Please accept our apologies. We kindly ask you to write us an e-mail at return [@] pearls-dubai.com.
We will send you the return address by e-mail as well as the procedure to follow with a prepaid packing slip attached to our e-mail.
Upon receipt of the package, we will proceed illico-presto to dispatch your order !
Our sincere apologies. Promise this will not happen again !
Please email us at return [@] pearls-dubai.com.
Upon receipt of your email, we will perform an internal verification and ship your missing products as soon as possible.
Do not hesitate to contact us by e-mail by clicking here