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Terms of Sales

PEARLS OF DUBAI (hereinafter referred to as "The site") informs you that all orders placed on the site are subject to these general conditions of sale. Pearls Of Dubai reserves the right to adapt or modify these general conditions of sale at any time, the version of the general conditions of sale applicable to any transaction being the one appearing online on the site www.pearls-of- dubai.com at the time of order.

1- The Customer

The Customer declares to be a natural person, at least 18 years old and to have the legal capacity or to hold parental authorization allowing him to place an order on the site. When registering the Customer's personal data in the "my account" section, the latter must ensure the accuracy and completeness of the mandatory data it provides. In the event of an error in the wording of the recipient's contact details or the forgetting of important recipient information (such as the recipient's mobile phone number), the Pearls Of Dubai Company cannot be held responsible for the impossibility of deliver the product. Pearls Of Dubai reserves the right to cancel any order when the customer's IP address is domiciled in a country other than the billing and / or delivery address.

2- The products

The products offered for sale are those described on the Site. The Pearls Of Dubai Company takes the greatest care in the presentation and description of these products to best satisfy the Customer's information.

It is however possible that differences in colors remain which may be due to the brightness during our photo sessions or due to our fabric suppliers, also non-substantial errors may appear on the Site, which the customer acknowledges and accepts. In any event and despite our quality control processes, if a manufacturing defect is found, the Customer may either request a refund or request the shipment of a new compliant product.

3- The order

Order taking on the Site is subject to compliance with the procedure set up by the Pearls Of Dubai Company, embodied in a succession of different steps that the customer must follow to validate his order. The customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct any errors, before confirming it to express his acceptance. Any order confirmed by the Customer constitutes a sales contract and acceptance of all the provisions hereof.

The Pearls Of Dubai Company will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof.

In this case, the Pearls Of Dubai Company will inform the Customer by email. In the absence of the customer to proceed with the Company Pearls Of Dubai to correct the erroneous elements or elements contrary to these general conditions of sale, the Company Pearls Of Dubai reserves the right not to process the order.

A confirmation email summarizing the order (products, price, product availability, quantity, etc.) will be sent to the customer by Pearls Of Dubai. To this end, the customer formally accepts the use of electronic mail for confirmation by the Company Pearls Of Dubai of the content of his order. In any case, the invoices are handed over upon delivery.

4- Price and terms of payment

The prices of the products are indicated in euros, all taxes included for any countries, excluding shipping costs and additional fees charged by the carrier.

The total price of the order (all taxes and shipping costs included) is indicated in the basket.

The customer acknowledges that he is considered the official importer and that he may, depending on the country or delivery department chosen at the time of the order, have to pay customs and / or import duties depending on of the legislation in force in the said country or department.

The Pearls Of Dubai Company reserves the right to modify its prices at any time but the products will be invoiced on the basis of the rates in effect at the time the order is placed, subject to availability.

5- Delivery and tailoring time

The tailoring times are different from the delivery times.

On average, the tailoring times are 5 working days and the delivery times announced by the carrier DHL are 2 working days.

Delivery is made to the delivery address specified by the customer, it being specified that this must be the address of residence of the customer or any other natural person of his choice.

Delivery cannot be made to hotels or PO boxes.

In order for these deadlines to be respected, the customer must ensure that they have communicated exact and complete information concerning the delivery address (such as, in particular: mobile phone number, street number, building number, stairs, access codes, intercom names and / or numbers, and any other information useful for delivery).

The times indicated are indicative times, corresponding to the average processing and delivery times.

The Pearls Of Dubai Company cannot be held responsible for the consequences due to a delay in delivery that is not its fault.

In the event of damaged packages (already open, missing products, etc.), the Customer agrees to notify the carrier and the Company Pearls Of Dubai, by all means within 48 hours of receipt of the product.

6- Data processing and freedoms

The information collected by the Pearls Of Dubai Company during a customer's order is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to the providers of the Pearls Of Dubai Company intervening within the framework of the execution of the command.

The customer is informed that these same personal data may also be collected by an organization in charge of analyzing orders and combating credit card fraud. In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the customer has the right to access, rectify, oppose and delete data concerning him.